Shipping Policy

Applies to Star&Glow (https://giftswatches.com)
Last Updated: 2025-01-01

Thank you for shopping at Star&Glow! Please review our Shipping Policy for details about processing times, delivery, and shipping fees.

1. Processing Time

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons, processing may take an additional 1–2 days.

2. Shipping Time

Delivery times vary by region. Estimated timeframes:

Region Estimated Delivery
United States 7–15 business days
Canada 7–18 business days
Europe 7–20 business days
Australia / New Zealand 8–20 business days
Asia 7–15 business days
Other Regions 10–25 business days

📌 These estimates do not include processing time and may vary due to customs, weather, or logistical delays.

3. Shipping Fees

Depending on your store settings:

  • Standard Shipping: Free or based on checkout page

  • Express Shipping (if available): Shown at checkout

Let me know if you’d like to implement “Free Shipping Over $X” wording.

4. Order Tracking

  • You will receive a tracking number via email once your order ships.

  • Tracking updates may take 24–48 hours to appear.

  • If your tracking has no updates for several days, contact us for assistance.

5. Customs, Duties & Taxes

Some countries may charge customs fees or import taxes upon arrival.
These fees are the responsibility of the customer.
Star&Glow is not responsible for delays or charges caused by customs procedures.

6. Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate.
We are not responsible for:

  • Delays caused by incorrect addresses

  • Returned shipments

  • Lost packages due to address errors

Re-delivery may incur additional shipping fees.

7. Delayed or Lost Packages

If your package is significantly delayed or suspected lost, please contact us.
Once confirmed by the carrier, we will:

  • Reship your order at no cost, or

  • Issue a full refund

8. “Delivered” but Not Received

If the tracking shows “Delivered” but you did not receive the package, please:

  1. Check your mailbox/front door

  2. Ask neighbors or building management

  3. Contact the local post office

Since carriers mark items as delivered when they reach the destination, we cannot guarantee refunds for such cases but will assist with investigations.

9. Contact Us

For any shipping-related inquiries:

Star&Glow
Website: https://giftswatches.com/
Email: support@giftswatches.com