Shipping & Delivery
Which countries do you ship to?
We offer worldwide shipping, and most countries are supported.
How long does shipping take?
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Processing time: 1–3 business days
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Shipping time: 7–15 business days
Times vary by destination and customs.
How can I track my order?
You will receive a tracking number via email once your order ships.
My package shows delivered but I didn’t receive it. What should I do?
Please check your mailbox, neighbors, or building front desk.
If still not found, contact our support team.
Payment & Security
What payment methods do you accept?
We accept:
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PayPal
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Visa / Mastercard
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American Express
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Apple Pay / Google Pay
Is my payment information secure?
Yes, all payments are encrypted and securely processed.
Orders
Can I cancel my order?
If your order hasn’t shipped yet, we can cancel it.
If it has shipped, you may request a return once received.
I entered the wrong address. What should I do?
Please contact us immediately.
If your order hasn’t shipped, we can update the address.
Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy.
How do I request a return?
Contact support@giftswatches.com for return instructions and the return address.
How long does a refund take?
Refunds are processed within 3–7 business days after we receive your return.
Bank processing times may vary.
What items cannot be returned?
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Personalized items
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Items beyond the return window
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Items with visible wear
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Clearance/final sale items (if applicable)
Product Quality & Support
Do your products come with quality assurance?
Yes, all items go through strict quality checks.
What if I receive a damaged or incorrect item?
Contact us within 48 hours with photos/videos.
We will replace or refund your item for free.
Customer Support
How do I contact support?
Email
📧 support@giftswatches.com
We typically reply within 24 hours.
WhatsApp：Click here to chat with us