Refund Policy

Applies to Star&Glow (https://giftswatches.com/)
Last Updated: 2025-01-01

Thank you for shopping with Star&Glow! We want you to enjoy a pleasant shopping experience. If you are not satisfied with your purchase, the following Refund Policy applies.

1. Return & Refund Window

We offer a 30-day return policy.
You have 30 days from the date you received your item to request a return or refund.

If more than 30 days have passed, we unfortunately cannot offer a refund.

2. Eligibility for Returns

To be eligible for a return, items must:

  • Be unused and in original condition

  • Include all accessories, manuals, and tags

  • Not be personalized/custom-made items

  • Not be clearance or final-sale products (optional—can be customized)

Items cannot be refunded if:

  • They show signs of use

  • They are damaged due to improper handling

  • They cannot be resold

3. Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours with:

  • Your order number

  • Photos or video of the issue

  • A brief description

We will offer a free replacement or full refund.

4. Return Shipping Costs

We cover return shipping if the issue is our responsibility, including:

  • Wrong item sent

  • Damaged or defective product

Customers are responsible for return shipping if returning for personal reasons, such as:

  • Change of mind

  • Dislike of the product

  • Ordered the wrong item

5. Refund Process

  1. Contact us at support@giftswatches.com

  2. We will review your request and provide the return address

  3. Once the item is received and inspected, we will process your refund within 3–7 business days

  4. Refunds will be issued to the original payment method (PayPal, credit card, etc.)

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card company (processing times vary)

  3. Contact your bank (processing delays may occur)

If you still need help, contact us and we will assist.

7. Non-Refundable Items (If Applicable)

The following items cannot be returned:

  • Customized or personalized items

  • Gift cards

  • Items returned after 30 days

  • Clearance or final-sale items (optional)

8. Contact Us

For any refund inquiries, please reach out to us:

Star&Glow
Website: https://giftswatches.com/
Email: support@giftswatches.com